Patient information
Everything you need before your visit
No referral is required to see a physiotherapist in Ontario. Here is how to prepare, what to bring and how billing works.
Patient Info & Forms
What to bring, how to prepare and the intake forms to complete before your first visit.
Insurance Info
We direct bill to most major insurers. See the plans we work with and how coverage is verified.
FAQs
Answers to the questions we hear most about physiotherapy, chiropractic and massage therapy.
Patient Testimonials
Read what Brampton patients say about their recovery at InSync Wellness.
Refer a Friend
Know someone in pain? Send them our way and we will reach out with the help they need.
New Patients
Everything a first-time patient needs to know before walking through our doors.
Before your appointment
Ontario patients do not need a physician referral to see a physiotherapist, chiropractor or registered massage therapist. Some extended health plans still ask for one before they reimburse, so a quick call to your insurer before the first visit can save a claim being declined. Bring your insurance details, photo identification, any imaging reports and a list of medications, and wear clothing that lets us examine the area being treated.
Insurance and direct billing
We direct bill to most major Canadian insurers where the plan permits it, meaning you usually pay only the portion your policy does not cover. Motor vehicle accident claims and WSIB claims are managed in the clinic — bring your claim number and adjuster contact and our administrative team handles the submissions and progress reports.
Cancellations and rescheduling
Appointments are one-on-one and held for you, so we ask for 24 hours' notice to change or cancel a booking. That lets us offer the slot to someone waiting in pain. Late cancellations and missed appointments may be charged, and insurers do not reimburse those fees.
Questions between visits
Home exercises should feel like effort, not sharp pain. If something flares up, worsens overnight, or you are unsure whether to keep going, call 905-455-2222 and ask for your therapist rather than stopping the programme altogether.
Clinic hours and location
InSync Wellness is at 20 Rivermont Rd B3, Brampton, Ontario L6Y 6G7, minutes from Mississauga Road and Steeles Avenue with free on-site parking and ground-floor, barrier-free access. We are open Monday to Friday from 9:00 am to 7:00 pm and Saturday from 9:00 am to 3:00 pm, and closed Sunday. Call 905-455-2222 and a member of our front desk team will find you a time, usually within a day or two of your call.
Ready to feel like you again?
Same-week appointments are usually available. Call us or request a time online and our team will confirm within one business day.