New patients
Welcome to InSync Wellness
Your first visit sets the tone for your whole recovery. Here is exactly how it works.
1. Request your appointment
Call 905-455-2222 or request a time online. No physician referral is needed to see a physiotherapist in Ontario.
2. Complete your intake form
We email your intake form ahead of time so your first visit is spent with your therapist, not with paperwork.
3. Your first assessment
A one-on-one assessment of your movement, strength and history so we can identify the true source of your pain.
4. Your personalised plan
You leave with a clear diagnosis, a hands-on treatment plan and exercises you can start right away.
Your first visit, step by step
A first appointment at InSync Wellness runs about 45 minutes with the therapist you will keep seeing. It starts with your story: what hurts, when it started, what makes it better or worse, and what you need to get back to. Then comes the physical assessment — movement, strength, joint mechanics and, when relevant, balance and gait. You leave with a working diagnosis, a plan with a realistic timeline, and usually your first treatment and home exercises the same day.
What to bring and wear
Bring your insurance card or plan details, a piece of photo identification, any imaging reports or specialist letters you have, and a list of medications. Wear or bring clothing that lets us see and move the area being treated: shorts for knee, hip and ankle problems, a vest or loose t-shirt for shoulder, neck and back problems. Arrive ten minutes early for intake forms on a first visit.
Insurance, referrals and payment
No physician referral is needed to see a physiotherapist, chiropractor or registered massage therapist in Ontario, though a few extended health plans request one before they reimburse. We direct bill to most major insurers where the plan allows it, so you often pay only the portion your plan does not cover. Motor vehicle accident and WSIB claims are handled here as well — bring your claim number and adjuster details.
How long recovery takes
Simple, recent strains often settle within three to six visits. Long-standing pain, post-surgical rehabilitation and complex neurological or vestibular problems take longer, and we will tell you that at the first visit rather than at the tenth. We reassess regularly against the goals set on day one, and when you no longer need us we say so.
Clinic hours and location
InSync Wellness is at 20 Rivermont Rd B3, Brampton, Ontario L6Y 6G7, minutes from Mississauga Road and Steeles Avenue with free on-site parking and ground-floor, barrier-free access. We are open Monday to Friday from 9:00 am to 7:00 pm and Saturday from 9:00 am to 3:00 pm, and closed Sunday. Call 905-455-2222 and a member of our front desk team will find you a time, usually within a day or two of your call.
Ready to feel like you again?
Same-week appointments are usually available. Call us or request a time online and our team will confirm within one business day.